We truly want you and your pup to love every ArtisanUni piece. You may request a return within 30 days of delivery, provided that the item meets the following conditions:

• Original Condition: The item must be unwashed, unworn, and unaltered.
• Indoor Try-Ons Only: It has only been lightly tried on indoors to check the fit.
• Clean & Pristine: Free of stains, strong odors, outdoor dirt, or excessive pet hair.
• Complete Packaging: Includes all original tags and packaging intact.

We completely understand that pet sizing can be tricky—a gentle try-on at home is absolutely okay! 🐶 If you are ever unsure about sizing, feel free to email us before placing your order. 🐾

To ensure high hygiene standards, the following items cannot be returned or exchanged:

• Personalized & Custom Products: Custom engraved tags, custom size/color made-to-order pieces once production has started.
• Clearance & Final Sale Items: Products marked as "Final Sale" or bought during clearance promotions.
• Gift Cards: Digital or physical gift card purchases.

• Return Shipping Fees: For non-defective returns, customers are responsible for return shipping costs.
• Trackable Shipping: We highly recommend using a trackable shipping service.
• Original Shipping Charges: Original shipping fees paid at checkout are non-refundable.

If your order arrives damaged, defective, or incorrect, please let us know within 5 business days of delivery. Email photos or a short video along with your order number to us.