Please ensure that your shipping address is complete and accurate at checkout, including any applicable apartment, unit, suite, or building number.

An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the package being returned to us. Once an order has entered fulfillment or has been shipped, we are no longer able to modify the delivery address.

• Standard Products: Orders typically require 1–3 business days to process, pack, and prepare for shipment.
• Personalized / Made-to-Order Products: Customized or made-to-order items require an additional 2–3 business days for production prior to dispatch.

Transit times begin after your order has been processed and dispatched. Once your order ships, you will receive a confirmation email containing a tracking number.

• United States & Canada: 5–12 business days transit (6–15 business days total delivery)
• United Kingdom & Australia: 3–8 business days transit (4–11 business days total delivery)

• US, Canada & Australia: Standard shipping fixed rate US$8. Free shipping on orders over US$49.
• United Kingdom: Standard shipping £5. Free shipping on orders over £40.

For US, Canada, Australia, and UK orders, applicable customs duties and import taxes are prepaid or covered by us. If you are asked to pay by local customs, contact us at support@theartisanuni.com for reimbursement.