Global Delivery Guide

Shipping Policy

Everything you need to know about order processing, shipping rates, transit times, and international customs.

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Important Info Processing Time Transit Times & Tracking Shipping Costs Customs & Taxes

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Important Information

Please ensure that your shipping address is complete and accurate at checkout, including any applicable apartment, unit, suite, or building number.

An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the package being returned to us. Once an order has entered fulfillment or has been shipped, we are no longer able to modify the delivery address.

Need assistance with a delivery question? ✉️ support@theartisanuni.com

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Order Processing Time

Standard Products: Orders typically require 1–3 business days to process, pack, and prepare for shipment.
Personalized / Made-to-Order Products: Customized or made-to-order items require an additional 2–3 business days for production prior to dispatch.

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the following business day.

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Shipping Times & Order Tracking

Transit times begin after your order has been processed and dispatched. Once your order ships, you will receive a confirmation email containing a tracking number.

United States & Canada: 5–12 business days transit (6–15 business days total delivery)
United Kingdom & Australia: 3–8 business days transit (4–11 business days total delivery)

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Shipping Costs & Free Shipping

US, Canada & Australia: Standard shipping fixed rate US$8. Free shipping on orders over US$49.
United Kingdom: Standard shipping £5. Free shipping on orders over £40.

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Customs Duties and Import Taxes

For US, Canada, Australia, and UK orders, applicable customs duties and import taxes are prepaid or covered by us. If you are asked to pay by local customs, contact us at support@theartisanuni.com for reimbursement.