Shipping policy

Important Note

Please ensure your delivery address is complete, including your unit number.

Providing a wrong or incomplete address, or omitting the unit number, may cause delays or result in the package being returned. We strongly recommend using a receiver name that matches your ID to avoid any issues during delivery.

We strive to select reliable shipping carriers to deliver your package directly to your door. However, depending on the carrier's policy, the package may be delivered to a locker, community mailbox, or concierge.

We’re here to help! If you have any questions, feel free to reach out to us at support@artisanuni.net.

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Order Processing Time

Once we receive your order, it typically takes 1-3 business days to prepare it for shipment.

If you place an order on Friday, Saturday, or Sunday, we will begin processing it on the next Monday (unless it’s a holiday). We encourage our team to rest and recharge on weekends—thank you for your understanding!

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Order Shipping Time

For customers in the US & CA:
Delivery typically takes 5-12 business days, depending on your location.

For customers in the UK & AU:
Delivery typically takes 3-8 business days, depending on your location.

Custom product: Add 2-3 extra days.

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Shipping Costs

For customers in the US:
A standard shipping fee of $6 applies to every order.

For customers in the UK:
A standard shipping fee of £3 applies to every order.

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Free Shipping

For customers in the US:
Enjoy free shipping on orders exceeding $49.

For customers in the UK:
Enjoy free shipping on orders exceeding £40.

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Additional Shipping Fees

For large-sized shipments or deliveries to outlying areas, an extra shipping fee may apply. We will notify you via email to confirm any additional costs.

If a shipment is refused and returned by the customer, additional fees may apply depending on whether we receive the rejected package. We do not recommend refusing packages. If you are not 100% satisfied with your order, please feel free to contact us for assistance.

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Cancellation or Changes

If you ordered the wrong size or would like to change the color, please contact us within 24 hours of placing your order. Once the package has been shipped, we will no longer be able to modify your order.