Everything you need to know about order processing, shipping rates, transit times, and international customs.
Please ensure that your shipping address is complete and accurate at checkout, including any applicable apartment, unit, suite, or building number.
An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the package being returned to us. Once an order has entered fulfillment or has been shipped, we are no longer able to modify the delivery address.
Transit times begin after your order has been processed and dispatched. Once your order ships, you will receive a confirmation email containing a tracking number.
For US, Canada, Australia, and UK orders, applicable customs duties and import taxes are prepaid or covered by us. If you are asked to pay by local customs, contact us at support@theartisanuni.com for reimbursement.